For questions or to report a problem, please contact us by email.
Email: [email protected] (it may take 2–3 business days for us to reply)
What is cloud sync?
Cloud sync stores your handwritten notes, PDFs and images in our cloud so you can use the same data on several devices and after changing devices. On the free plan you can sync 1 device and up to 2 GB (up to 50 MB without a linked account). The paid plan (¥300 per month or ¥1,500 per year, tax included, or the equivalent price shown in your store; with a 14-day free trial) syncs unlimited devices and up to 20 GB. Without sync, you can still use every feature on your device.
How do I remove ads?
Buy the Remove Ads plan (¥200 per month or ¥2,000 per year, tax included, or the equivalent price shown in your store; auto-renewing) from Settings > Ads > Remove ads in the App, and no ads are shown. It works on all your devices that use the same Apple Account or Google account. Ads are also not shown while you have the paid plan (Cloud Sync). To cancel, follow the same steps as "How do I cancel my subscription?" below.
How do I cancel my subscription?
On iOS, go to Settings > Apple Account > Subscriptions. On Android, use Subscriptions in Google Play. You can also get there from Settings > Account & data > Manage subscription in the App.
How do I move my data to a new device?
Sign in on the new device with the account you used for sync, and your data is restored from the cloud. You can also use Settings > Restore from cloud in the App.
How do I delete my account?
Go to Settings > Account & data > Delete account in the App. See Account deletion for details.
Is my handwriting used to train AI?
No. We never use your content to train machine-learning models (Privacy Policy).