Account deletion

SpaceNote / StarFactory, Inc.
Last updated: October 12, 2026
This English translation is provided for convenience. If it differs from the Japanese version, the Japanese version prevails.

How to delete your account in the App

Open the App and go to Settings.
Open "Account & data".
Tap "Delete account" and confirm.

What is deleted

Deleting your account permanently deletes the following. This cannot be undone.

Handwriting, PDFs, notes and images synced to the cloud.
Your account (sign-in information).
Usage records, the device identifier and notification tokens on our servers.
Data stored on your device.

Data kept after deletion

The following data, which does not include the contents of your notes, is kept after your account is deleted for the periods below and then deleted.

Purchase and billing records (purchase history, entitlement status and purchase notifications sent by the stores): to answer purchase inquiries and meet legal obligations, [TO DECIDE: retention period]
Records of sync processing times: to investigate problems, 90 days from when they were recorded
Diagnostic information (Firebase Crashlytics): 90 days from collection
Usage data (Firebase Analytics): [TO CONFIRM: Google Analytics data retention setting]
Backups for disaster recovery: data included in backups of our database is erased over time, within [TO CONFIRM: backup retention period].

Please cancel any subscription separately in your store settings (App Store / Google Play). Billing stops according to each store's terms.

Deleting only some data

You can delete some of your data while keeping your account. Anything you delete in the App is also removed from the cloud when you sync.

Notes and PDFs: long-press a note on the shelf and choose "Delete" (you can also select several and delete them together).
Pages: open the note and choose "Delete this page" from the page menu.
Review cards, bookmarks, links and pasted images: delete them on their own screens.

Deleted items are removed from the files on your device and from the sync data in the cloud. To leave room to recover from accidental deletion, the stored files in the cloud are erased gradually after a certain period (once they are no longer in the recent version history and at least 24 hours have passed). To apply a deletion to all your devices right away, open the App and sync on each device.

If you cannot open the App

If you cannot use the App, for example because you lost your device, email [email protected] from your registered email address to request deletion. We will verify your identity and then handle the request.